Terms and Conditions
Date: 2025/11/30
1. Introduction and Acceptance of Terms
This document sets forth the regulations governing the use of the Propiy platform, educational services, challenges, and simulated accounts.
Propiy is a brand and online platform for providing educational services and simulated trading accounts. All these services, including creating challenges, providing demo accounts, and issuing simulated Real accounts, are provided under the regulatory framework and license of a company registered in the Comoros Union.
By creating an account, purchasing a challenge, or using any part of the platform, the user ("Trader") confirms that:
• They have fully read the terms of this document,
• They understand the terms,
• And they accept them without any conditions or reservations.
Propiy reserves the right to modify or update this document at any time based on operational requirements, security, regulatory changes, or structural changes. The new version will be announced through the website, and continued use by the user constitutes acceptance of the new version.
2. Definitions
To prevent any legal ambiguity, all terms below have specific definitions and are interpreted throughout this document with the meanings stated:
1-2. Propiy Platform: The platform refers to the entire set of Propiy's digital infrastructure; including the website, user panel, servers, performance analysis system, simulated trading execution systems, databases, and any tool or service provided by Propiy.
2-2. User / Trader: A natural person who has registered on the platform, entered their information, and participates in challenges or Propiy accounts. All rights and obligations mentioned in this document apply to this person.
3-2. Simulated Account or Demo Account: An account solely for education, evaluation, and simulation of the trading environment. This account has no connection, effect, or access to the real market, real liquidity, or real capital, and all its trades are executed only in a simulated environment. All trades on this account are processed and stored on the trading server of a third-party provider whose name is announced on the platform website. The results of this account are used solely to assess user performance and do not create any financial obligation, investment, or brokerage relationship.
4-2. Verified Account or Propiy Real Account: A simulated account issued after the trader successfully passes the challenge stages. This account is the basis for calculating cash rewards, but it is still not considered a real account or real investment and is merely an educational-incentive model.
5-2. Trading Challenge: An experimental process for evaluating trader skills that is executed in one of Propiy's plans (such as the two-step plan or JetJump plan).
6-2. Daily Drawdown: The maximum allowable decline in account equity during a trading day, calculated relative to the "starting balance of that day." Violation of this limit means account rejection.
7-2. Overall Drawdown: The maximum allowable decline in equity from the account's initial balance. If equity falls below this level, the account is completely rejected or blocked.
8-2. Stability Score: An internal Propiy indicator for measuring the stability of performance, adherence to risk management, trading discipline, and quality of trader decision-making. In some plans, a minimum score is required for profit withdrawal or receiving a Real account.
9-2. Floating Risk: The amount of risk in open trades at the moment, measured based on the sum of potential losses of open trades relative to the last valid balance. In some accounts (such as JetJump), there is a percentage limit for it.
10-2. Third-Party Provider: A company or entity that provides infrastructure services, trading server, or price feed for the platform.
Definitions Related to Trading Style and Violation Behaviors:
11-2. Trading Robot or Expert Advisor (EA): Any software, script, code, or automated tool that can open, close, manage, or modify trades without manual trader intervention. Use of EA in Propiy is limited and subject to violation rules.
12-2. Automated Trading System: Any software tool that operates outside the MetaTrader environment or through API, automation, external server, or robot and records trades without direct trader intervention.
13-2. High-Frequency Trading (HFT): A type of trading based on executing a very large number of orders in a very short time (milliseconds or seconds), usually to exploit price differences or server delays. This behavior leads to unrealistic results in demo accounts and is prohibited in Propiy.
14-2. Latency Arbitrage: Using the price difference between the broker server and the real market price due to processing delay, which leads to artificial profit. This behavior is recognized as "abuse" and is completely prohibited.
15-2. Toxic Algorithmic Patterns: Any trading pattern or report that:
• Is repetitive,
• Has no real risk,
• Exploits predictable behaviors or price delays,
• Or leads to abnormal and unnatural results.
These are considered violations by Propiy.
16-2. Trading Spamming: Opening a very large number of orders in a short time period, consecutive entries and exits without logical analysis, unusual use of server resources, or creating abnormal load on the trading system.
17-2. Overtrading: Opening an unusually large number of trades without analytical logic, outside risk management standards, and with the aim of exploiting very small fluctuations.
18-2. Copy Trading: Any level of simultaneity or trading similarity that indicates two or more accounts are effectively trading with one pattern or single command. In Propiy, if behavioral similarity exceeds 70%, it is considered copy trading.
19-2. Inter-Account Hedging: Opening opposite positions in several accounts belonging to one person or several related persons, or on highly correlated assets. This behavior can destroy the challenge risk structure and is prohibited.
20-2. Martingale Strategy: Increasing trade size in a stepwise and multiple manner to compensate for previous losses. Its use is permitted in some plans and limited in others.
21-2. High-Impact News: News that causes severe fluctuations; such as FOMC, CPI, NFP, and important economic reports. Propiy may apply trading restrictions during these news events.
22-2. Correlated Assets: Assets whose price movements have a strong positive or negative correlation with each other; for example, XAUUSD–XAGUSD or EURUSD–DXY. This is important in the discussion of prohibition of hedging between accounts.
3. Platform Nature and Scope of Responsibility
Propiy is an educational and trading simulation platform that, using demo accounts and market data, provides users with the opportunity to practice and evaluate trading skills without involving real capital. Propiy does not engage in any of the following activities:
• Providing investment services,
• Asset management,
• Financial advisory,
• Or executing real trades in the market.
All account trades are not real, and their profit or loss is not real; payment of cash rewards to traders is an internal incentive mechanism and does not create any financial, partnership, or investment obligation. By accepting the terms, the user confirms that:
• Propiy is not a broker,
• No real capital is under trader management,
• And trading results are purely educational.
4. Registration Conditions, Information Accuracy, and Identity Verification
Use of platform services and account creation is only permitted for persons who are at least 18 years of age, or the legal age of their country of residence (whichever is greater). The user is obligated to create a user account before using any platform service and register their identity information, address, and contact information accurately, completely, and up-to-date.
1-4. Requirement for Accuracy and Compliance of Information:
All information registered by the user on the website, including name, surname, date of birth, identification number and ID, and other identity data, must be fully consistent and compatible with the information contained in their official identification documents. Any discrepancy, error, use of another person's identity, or registration of false information is considered a violation, and Propiy is authorized to suspend or block the user account, refrain from paying any profit or reward, and stop providing any new services.
2-4. Immutability of Identity Data:
User identity data, including name, surname, date of birth, identification number and ID, and other information that forms the basis of identity verification, are non-editable and non-changeable after registration on the platform. The user is obligated to carefully verify the accuracy of this information before final registration. Any request to change identity data is only reviewable in exceptional cases and with the presentation of official documents, and its acceptance or rejection is entirely at the discretion of Propiy, and the user will have no claim or right in this regard.
3-4. Identity Verification Requirements (KYC):
In the two-step plan, completing the identity verification process after passing the challenge and before receiving the Real account is mandatory. In the JetJump plan, completing identity verification before purchasing the plan is essential, and failure to complete it will prevent the provision or continuation of services.
User non-cooperation in the identity verification process, including failure to provide required documents, providing incomplete, invalid, or discrepant documents, creates no right for them regarding receiving services, profit withdrawal, continuation of cooperation, or compensation, and Propiy in such cases has the authority to, based on its judgment, suspend, restrict, or block the account, not pay profits, and not provide any future services.
5. Plan Structure and Trading Accounts
Propiy currently offers three types of simulated accounts for education, practice, and trading skill evaluation:
1) Two-Step Challenge,
2) JetJump Plan,
3) Free Challenge / Practice Mode.
All these accounts are of the demo/simulated type and are designed solely for practice, skill assessment, and trader risk management, and have no connection to the real market or real capital.
1-5. Two-Step Challenge:
In the two-step plan, the trader first enters stage one and then, upon success, enters stage two. After passing both stages, a verified account (Real demo) is allocated to them.
First Stage of Two-Step Challenge:
• Account Type: Demo on the platform's dedicated trading server
• Time Limit: None
• Profit Target: Equivalent to 8% of the account's initial balance
• Maximum Daily Drawdown: 5%
• Maximum Overall Drawdown: 12%
• Minimum Required Trading Days: 5 separate trading days
Second Stage of Two-Step Challenge:
• Account Type: Demo on the platform's dedicated trading server
• Time Limit: None
• Profit Target: 4% of initial balance
• Maximum Daily Drawdown: 5%
• Maximum Overall Drawdown: 12%
• Minimum Required Trading Days: 5 separate trading days
Real Account After Passing Two-Step Challenge:
• Account Type: Demo (Funded Demo) on the platform's dedicated trading server
• Time Limit for Account Maintenance: None, but at least one trade must be registered every 30 calendar days.
• Profit Target: None, but compliance with all risk rules is mandatory.
• Maximum Daily Drawdown: 5%
• Maximum Overall Drawdown: 12%
• Minimum Trading Days for Profit Withdrawal: According to the profit withdrawal regulations of each plan.
No trade within a 30-day period means inactivity and can lead to account rejection or access termination.
2-5. JetJump Plan:
JetJump is a gradual growth model in which the trader, with a specified profit in each phase, is subject to capital increase.
General Features of JetJump Plan:
• Account Type: Demo on the platform's dedicated trading server
• Time Limit: None
• Fixed Profit Target for Phase Completion: Determined in the plan structure (usually capital increase after achieving 10% cumulative profit in each phase)
• Minimum Number of Trading Days in Each Account: 3 separate trading days
• Maximum Daily Drawdown: None
• Maximum Overall Drawdown: 5% of the account's initial balance
Example of Maximum Overall Drawdown in JetJump:
In a $10,000 account, if the account equity falls below $9,500, the maximum overall drawdown is violated and the account is rejected:
$10,000 × 5% = $500
$10,000 − $500 = $9,500
If $200 profit is recorded on the first day (balance = $10,200), the basis for maximum overall drawdown is still the initial balance ($10,000), and the trader is allowed to risk down to the $9,500 level; that is, $700 from the new balance.
3-5. Free Challenge:
Propiy's free challenge is a fully educational and practice account provided for the purpose of familiarizing users with the trading environment, initial practice, and strategy testing. This type of account has no monetary value, profit target, stability score, or possibility of receiving a Real account, and its results are not considered in the official trader evaluation process.
• Educational Nature: This account is designed solely for practice and creates no right for upgrade, receiving a Real account, profit withdrawal, or result transfer.
• No Stability Score Calculation: Trading behavior in the free challenge does not affect the Stability Score and is not a basis for official evaluation.
• Usage Limitations: The platform may limit the number of uses, access duration, or trade volume to prevent abuse.
• Application of Behavioral and Technical Rules: Although the free account is educational, rules related to trading violations (including HFT, latency arbitrage, trading spam, unauthorized robots, or toxic patterns) still apply, and their violation can lead to blocking of the main user account.
• No Dedicated Support: The free challenge does not include priority support or manual reviews and may be reset, deactivated, or deleted at any time without prior notice.
• Non-Transferable: Use of this account is only permitted for the user themselves, and assignment or use by a third party is prohibited.
• Time Limit: None
• Profit Target: 4% of initial balance
• Maximum Daily Drawdown: 5%
• Maximum Overall Drawdown: 12%
• Minimum Required Trading Days: 5 separate trading days
4-5. Minimum Activity and Account Inactivity Period:
To maintain account validity and activity, the following regulations apply:
In two-step plan accounts and related Real accounts, if no trade is executed within 30 calendar days, the account is placed in rejected status and trader access is terminated.
In the JetJump plan, if no trade is registered within 21 calendar days, the account is considered rejected and access will be terminated.
If the trader intends to temporarily stop their activity for a period longer than these intervals, they are obligated to inform the support team through a ticket on the website before the deadline expires, so that appropriate action can be taken if possible. The provision or non-provision of this possibility is at Propiy's discretion.
6. Drawdown Rules and Risk Management
Rules related to account drawdown, as one of the most important pillars of risk management, are mandatory in all plans.
1-6. Maximum Daily Drawdown:
In the two-step plan and related Real account:
• Calculation Basis: Starting balance of the trading day
During a trading day, account equity should not decrease by more than 5% relative to the starting balance of the day. If equity exceeds this limit, the rules are violated and the account is placed in rejected status. If the balance increases with profit during the day, the basis for calculating daily drawdown remains the starting balance of the day, and this allows the trader to accept more risk on the same day if profitable.
2-6. Maximum Overall Drawdown:
In the two-step plan: Maximum overall drawdown equals 12% of the account's initial balance.
In the JetJump plan: Maximum overall drawdown equals 5% of the account's initial balance.
If account equity falls below this limit at any time, the account is considered to have violated the rules and:
− The trader's challenge or Real account is rejected,
− And there will be no possibility of continuing activity in that account.
3-6. Floating Risk in High-Balance Accounts (Specific to JetJump):
In the JetJump plan, when the account balance under trader management reaches $50,000 or more, the trader is obligated to comply with the 2% floating risk rule in all their trades; meaning: the sum of open trade risk (potential Stop Loss) relative to the last valid balance should not exceed 2%.
In case of violation of this rule, the trading account can be revoked from the trader without prior notice, and the trader will have no right to claim continuation of cooperation or compensation.
7. Stability Score and Performance Quality Criteria
Stability Score is one of the main indicators of the Propiy platform for evaluating trader performance quality. This indicator is not calculated solely based on "profit"; rather, it includes a set of behavioral criteria, risk tolerance, trade stability, and trading style consistency. Maintaining a minimum stability score in some plans is mandatory for receiving a Real account and profit withdrawal.
1-7. Definition of Stability Score:
Stability Score is a numerical indicator (between 0 and 100%) that determines how stable the trader's performance is based on key risk management criteria. This score is calculated relying on Propiy's proprietary algorithm and based on the following:
Main Criteria Affecting Stability Score:
• Win/Loss Consistency: Stability of trade results and avoiding severe fluctuations.
• Lot Size Consistency: Using similar and balance-compatible volumes without sudden changes.
• Risk Management Quality: Including adherence to reasonable risk in each trade and throughout the day.
• Following a consistent trading style: Not using contradictory styles, Martingale, compensatory behaviors, or random volume increases.
• Stability in profitability: Slow and gradual profits create more score than jumpy and single-trade profits.
• Lack of dependency on one trade or one position (Single-Trade Dependency): If a large portion of profit comes from one trade or several very similar trades, the score decreases significantly.
• Frequency of trades in a specific time period: Continuous and reasonable activity without creating abnormal pressure on the server.
• Floating risk in open trades: Trades with unusual risk or floating that exposes a large portion of equity reduce the score.
2-7. Impact of Stability Score on Challenge Process:
Stability Score plays a decisive role in challenge stages and Real accounts. In the two-step challenge for accounts with sizes of $25,000 and $50,000:
• The trader will only be eligible to receive a Real account if their stability score is at least 30%.
• Even if the trader has complied with all profit targets and risk rules, but the Stability Score is less than 30%, Propiy is authorized to refrain from issuing a Real account.
In the two-step challenge for smaller plans ($5,000 and $10,000), the stability score is still calculated but the minimum required score may differ and is reviewed at the time of profit withdrawal.
3-7. Impact of Stability Score on Real Account:
After issuing the Real account, the trader must maintain their stability score at an acceptable level for profit withdrawal.
• Minimum score required for profit withdrawal: 30%
• If the stability score is below 30%, the withdrawal request can be rejected even if the account is profitable.
Reasons for decreased stability score that lead to withdrawal rejection include:
• Severe volume fluctuations
• Unusual profit from one trade
• Algorithmic or quasi-algorithmic behaviors
• High risk in open trades
• Sudden jumps in equity
• Use of high-risk methods such as Martingale, hidden hedging, or consecutive trades
4-7. Calculation Method and Algorithm Transparency:
The exact algorithm for calculating stability score is a proprietary asset belonging to Propiy and its full details are not published. However, the following principles are transparent to the trader:
• The score is calculated daily based on actual activity.
• Sudden changes in trading behavior are immediately reflected in the score.
• Stability score is visible in the trading panel.
• Any attempt to manipulate the score or create artificial patterns is considered a violation.
5-7. Behaviors That Decrease Stability Score:
To ensure evaluation quality, the following behaviors have a strong negative effect on stability score:
• Executing one trade with very large profit relative to balance
• Volume Spiking
• Quick and spammy exits
• Trades without stop loss or with very high risk
• Frequent account stops at drawdown border
• Use of algorithms and robots
• Earning profit at unnatural speed
• Randomly changing trading style
• Hedging behaviors between accounts
• Scalping or High-Frequency trades
6-7. Behaviors That Increase Stability Score:
Traders who follow the principles below usually have high stability scores:
• Using reasonable and consistent volume
• Following a stable strategy
• Recording small and regular profits
• Maintaining consistent risk in each trade
• Not having dependency on one trade
• Having a specific stop loss
• Maintaining balanced risk-to-reward ratio
7-7. Final Evaluation Framework and Platform Technical Authority:
Stability Score is calculated by the platform's analytical systems based on a set of technical and behavioral indicators, the details of which are described in previous sections. This score is an integral part of the trader performance evaluation process, and its result is the basis for decisions regarding Real account issuance, profit withdrawal possibility, and continuation of cooperation.
Given the algorithmic and proprietary nature of this indicator, the final interpretation and confirmation of stability score is performed by the platform's technical and risk units. Decisions made based on this (whether approval or non-approval of Real account, profit withdrawal authorization, or performance quality evaluation) are final and are considered parts of the technical process that cannot be reviewed or appealed.
By using the platform services, the user accepts that: calculation and evaluation of Stability Score is part of the platform's internal evaluation system, decisions based on this indicator are made according to internal policies and technical criteria, and the final result, as a professional decision, is binding for the user. This process is part of the platform's evaluation model and is used to maintain professional standards.
8. General Trading Challenge Rules
Propiy trading challenges are designed solely for evaluating skill, risk management, and behavioral stability of traders. Purchasing any plan means the user enters the formal trading evaluation process. Any user who complies with all quantitative and qualitative conditions announced for the relevant plan; including profit targets, risk limits, minimum trading days, identity verification requirements, and stability score, will be eligible to receive a Real account according to the structure of that plan.
However, the Propiy platform at any stage has the authority to suspend, limit, or stop issuing Real accounts, paying profits, or continuing cooperation with the user if any violation, abnormal behavior, use of algorithms or prohibited methods, creation of unrealistic profits, provision of false information or identity, or violation of any risk management rules is detected. Exercising this authority for the platform creates no obligation for compensation, profit payment, refund, or continuation of service provision, and the user will have no right to make claims based on this.
1-8. Nature and Framework of Challenges:
Regarding all plans (including the two-step plan and JetJump plan), the following always applies:
• All accounts are of the demo/simulated type and no trade is executed directly in the real market.
• Technical information of each plan (such as profit target percentage, drawdown cap, minimum trading days, and capital increase structure) is in accordance with sections 5 and 6 of this document and is an integral part of these terms and conditions.
• Passing the challenge is a "multi-dimensional process" that is not limited to reaching the profit number; rather, it is a combination of profit, risk compliance, trading style, and stability score.
By starting any challenge, the trader confirms that they understand all these principles and accept that merely "reaching the target" alone is not sufficient for passing.
2-8. Conditions Required for Passing Each Challenge Stage:
Passing each stage of the challenge (first stage, second stage, or JetJump phases) is subject to simultaneous fulfillment of all the following conditions:
• Complete fulfillment of quantitative conditions of the relevant plan, including:
o Reaching the determined profit target,
o Not violating daily and overall drawdown according to section 6,
o Completing minimum required trading days;
• Not violating any behavioral and trading rules, including:
o Not using HFT, latency arbitrage, toxic patterns, trading spam, hedging between accounts, unauthorized copy trading, and other cases defined in section 2;
• Compliance with floating risk limits in accounts subject to this rule (especially in JetJump plan according to section 6-3);
• Successful user identity verification, in cases where it is mandatory according to section 4-3;
• Reaching the minimum required stability score for the relevant plan, according to section 7 of this document;
• Passing the final internal review by Propiy's risk and quality control team.
Propiy will only declare the challenge result as "passed" and proceed to issue a Real account or transfer to the next phase if all the above items are fulfilled.
3-8. Cases Leading to Automatic Challenge or Account Rejection:
Without prior notice, in any of the following situations, the challenge or Real account can be immediately declared "rejected" or "blocked":
• Violation of daily or overall drawdown according to section 5;
• Inactivity in the time periods determined for each plan (30 days or 21 days) according to section 5-3;
• Non-compliance with floating risk conditions in subject accounts (especially the 2% rule in JetJump);
• Unauthorized change of trading account information (main password, investor password, or technical server access);
• Use of false identity, identity information inconsistent with documents, or non-cooperation in the KYC process according to section 4;
• Use of any automated system, robot, HFT, latency arbitrage, copy trading, or other prohibited methods according to definitions in section 2;
• Detection of any abuse of the demo structure to create unrealistic profits or results outside market norms.
In all these cases, Propiy is authorized to terminate the challenge, cancel the Real account, and refrain from paying any profit, reward, or continuing cooperation, and the user will have no right to any claim, damage claim, or refund request.
4-8. Right to Manual Review and Performance Audit:
Propiy reserves the right at any time, whether during the challenge or after its completion, to:
• Review all trades, account history, behavioral patterns, and trading style manually or systematically;
• If any discrepancy, abnormal behavior, or potential violation is observed, modify, suspend, or cancel the initial challenge result;
• If necessary, exclude profits earned in suspicious trades from calculations or place the account in "rejected" status.
By accepting this document, the user accepts that: final results after Propiy's internal review are definitive and binding, and merely displaying a temporary "passed" status in a panel or dashboard, until final confirmation, creates no right for them.
5-8. Final Evaluation and Real Account Issuance Conditions:
Real account issuance and profit withdrawal possibility is the result of successful completion of the platform's trading evaluation process. Purchasing a plan, starting a challenge, or even achieving the profit target alone does not mean final approval or Real account issuance; rather, this process requires fulfillment of a set of technical, trading, and identity requirements.
The platform will only issue a Real account if the user's performance, based on the criteria announced in the structure of each plan, has been fully confirmed. These requirements include:
• Compliance with all quantitative conditions such as profit target, risk management limits, non-violation of drawdown, and completion of minimum trading days;
• Compliance with qualitative conditions including performance stability, trading style consistency, and maintaining the minimum required stability score;
• Successful identity verification and complete compatibility of user information with official documents;
• Absence of any sign of trading violation, prohibited algorithms, unrealistic profit patterns, multi-account management, or abnormal activity in trading behavior.
To maintain system integrity and provide accurate evaluation, the platform has the authority to subject user performance to technical or behavioral review before Real account issuance or before profit payment. If items inconsistent with regulations are identified in these reviews, the platform can suspend account issuance, profit payment, or continuation of cooperation until clarification.
This clause is not meant to limit user rights; rather, it is a framework for clarifying the evaluation process and ensuring professional quality of platform services. User use of any plan means acceptance of this evaluation process and related conditions.
6-8. Right to Modify, Suspend, or Stop Plan Provision:
Propiy is authorized, at its discretion and considering market conditions, legal requirements, risk considerations, or operational needs, to:
• Modify, suspend, or stop challenge conditions,
• Plan structures,
• Percentages and limitations,
• And even all or part of services related to a specific plan.
Any changes will be announced through the website, and continued use of the platform by the user after announcement constitutes acceptance of changes.
7-8. Professional Interaction with Support and Proper Use of System:
The Propiy platform strives to provide support services with appropriate speed and quality. For this purpose, the user accepts that in using the ticket system and communicating with support, they will provide accurate information and register requests precisely and systematically. Sending incorrect information, duplicate requests, or creating unnecessary load on the support process can cause delays in processing or need for additional review. This clause is applied solely to maintain order, improve service quality, and ensure fair responsiveness to all users.
8-8. Prohibition of Assignment, Sale, or Use by Third Party:
The user is obligated to use their user account, access, passwords, and trading information solely personally and non-transferably. Any assignment, sharing, sale, rental, or providing account access to third parties, whether natural or legal persons, is prohibited and considered a serious violation of platform regulations. Upon observation of such behavior, the platform has the authority to limit or block user access and reject or cancel the account without prior notice. Responsibility for any consequences arising from unauthorized use by third parties is entirely on the user.
9. Trading Style Rules, Limitations, and Trading Violations
The purpose of this section is to create a transparent, fair trading environment consistent with the educational goals of the Propiy platform. By using any account, the trader accepts that the following behaviors are prohibited, and if they occur, Propiy can immediately suspend, block, or reject the account, and no right is created for the user to claim profit, Real account, or continuation of cooperation.
1-9. Prohibition of Automated Systems, Robots, and Unrealistic Trade Execution:
1) Trading Robot/Expert Advisor (EA):
Use of robots to open, close, or automatically manage trades is prohibited.
2) Automated Trading System:
Any connection of account to:
• API
• External server
• Monitoring software
• Copy Trade Engine
• Or fast order execution tools
is prohibited and considered a violation.
2-9. Prohibition of Ultra-Fast Trades and Abnormal Behaviors:
The following behaviors are prohibited and constitute "unrealistic profit":
• High-Frequency Trading (HFT)
• Entry and exit in milliseconds or seconds
• Use of price delay (Latency Exploits)
• Trades with very large numbers in a very short period
• Profit-taking from connection gap or server delay
If observed:
• Resulting profits are voided
• Account can be immediately declared "rejected"
• And trader is deprived of receiving Real account
3-9. Prohibition of Latency Arbitrage:
Any use of price difference between:
• Broker server
• And real market price
with the aim of earning artificial profit is prohibited. If this violation occurs for the first time, the matter is officially announced to the trader and recorded as a warning.
If this behavior is repeated or evidence of its continuation is observed, Propiy has the authority to completely reject or block the trading account.
In such circumstances, all recorded profits are invalid, and the user will have no right regarding profit receipt, Real account issuance, or continuation of cooperation.
4-9. Prohibition of Toxic and Abnormal Trading Patterns:
The following are considered "toxic trading patterns":
• Abnormal jump profits from one trade
• Serial entry and exit without analytical logic
• Sudden and irregular volume changes
• Execution of similar and repetitive trades with algorithmic pattern
• Behaviors that indicate artificial manipulation of stability score
These behaviors cause decreased stability score, challenge rejection, and Real account blocking.
5-9. Prohibition of Trading Spam and Server-Destructive Behaviors:
The following constitute trading spam:
• Opening a very large number of trades in a few minutes
• Continuous entry and exit in small ranges
• Use of unusual volumes
• Unusual consumption of server resources
• Creating transactions that create abnormal pressure
If violation is confirmed:
• Account is rejected in the challenge stage
• In Real account, trader access is revoked
• Related profits are not paid
6-9. Prohibition of Copy Trading Between Different Accounts:
Copy trading is prohibited in the following conditions:
• More than 70% similarity in entry time
• Similarity in Lot Size
• Identical SL/TP
• Exact repetition of exit time
• Use of a shared algorithm or signal between several users
If the level of trading behavior similarity is determined to exceed normal limits, related accounts can be blocked and profits from them will be non-payable.
Note: Copy trading between accounts belonging to one person is permitted if it is not quasi-algorithmic and does not have 70% similarity.
7-9. Prohibition of Hedging Between Accounts and Correlated Assets:
Any creation of opposite trading positions (Hedging), whether between two accounts belonging to one user, between accounts of several related users, or in the form of position-taking on assets with strong correlation, is prohibited.
For example, symbols such as gold and silver (XAUUSD and XAGUSD) usually move in the same direction, and the dollar index (DXY) has a specific inverse relationship with the EURUSD currency pair. Therefore, opening opposite positions on such assets (even if symbol names are different) creates the nature of hedging between correlated assets and is considered a violation.
Especially during high-impact news releases, maintaining opposite positions on similar or correlated assets is considered a serious violation and can lead to immediate account rejection or complete blocking.
8-9. Management of Others' Accounts and Suspicious Behaviors:
Propiy has the authority to investigate when technical or behavioral evidence indicates the possibility of coordinated management of several accounts, unusual similarity in trading method, or any similar suspicious pattern among several users. Cases including:
• Unusual similarity in trade entry or exit time,
• Similar patterns in volume, stop loss, or take profit,
• Repetition of identical trading behavior in several accounts,
• Or any sign that makes shared or coordinated management of several accounts probable,
can be grounds for initiating the review process.
In such circumstances, Propiy is authorized to:
• Request an online session for identity verification or account ownership review,
• Request explanation, additional documents, or more information from the user,
• Or limit, suspend, or block account access until review completion.
User non-cooperation in providing explanations, documents, or attendance at the online session is considered a violation of regulations and a definite violation, and can lead to permanent account rejection or blocking.
9-9. Prohibition of Creating Unrealistic Profit or Performance Manipulation:
Any action aimed at creating unrealistic results, manipulating performance, or earning profit without accepting real risk is considered a violation. Examples of these behaviors include:
• Executing trades that inherently lack real risk,
• Executing orders at the moment of price disruption or inconsistency (Price Glitch Exploits),
• Earning profit through use of unusual volumes or abnormal lots,
• Creating artificial patterns with the aim of quickly and unnaturally reaching profit target,
Identification of any of the above behaviors can lead to complete account rejection, deletion of all recorded profits, and termination of access to continuation of cooperation.
The final decision regarding detection of these behaviors is made based on server technical analysis and Propiy's proprietary risk management criteria.
10-9. Final Interpretation and Decision-Making Authority:
Propiy has complete and exclusive authority to, based on technical reviews, user trading behavior, recorded results, and internal risk management policies:
• Detect any suspicious behavior, abnormal profit-taking, illogical trading pattern, or activity outside norms as violations;
• Reject, suspend, or block the trading account;
• Remove recorded profits from validity or stop profit payment;
• And if necessary, terminate any future service provision to the user.
By accepting this document, the user confirms that Propiy's decisions regarding violation detection, type of corrective action, and determination of consequences are final, binding, and non-appealable, and no right is created for them to claim damages, profit, or continuation of cooperation.
10. Profit Withdrawal and Financial Payment Framework
Profit withdrawal is only possible on Real accounts and after fulfilling all technical, identity, and behavioral conditions. The profit payment process in Propiy is considered a multi-layer evaluation process aimed at ensuring performance accuracy, compliance with trading regulations, and maintaining system integrity. Registering a withdrawal request does not create a definitive right to payment, and payment will only be possible after final confirmation by the risk and compliance unit.
1-10. Timing and Withdrawal Periods:
The first profit withdrawal is only possible after thirty full days from Real account activation. Subsequent withdrawals are also made at regular intervals based on the platform's internal payment calendar.
After request registration, the review and payment process is usually completed within one to five business days; however, Propiy is authorized to extend the processing deadline in case of high request volume, operational limitations, or additional reviews.
2-10. Conditions Required for Profit Issuance and Payment:
Profit payment is subject to complete compliance with all the following requirements:
• Not violating any trading rules,
• Maintaining the minimum required stability score,
• Completing identity verification and compatibility of user account information with official documents,
• Absence of suspicious trades, unrealistic profits, or prohibited patterns,
• Absence of debt, penalty, or suspended status in the user account.
If any discrepancy, violation, or abnormal behavior is identified before profit payment, Propiy has the right to stop the payment process or reject, suspend, or block the account.
3-10. Determining Trader Share and Profit Distribution Structure:
The trader's share of profit is calculated based on the percentage determined in the relevant plan. This percentage may vary depending on the plan type, and its calculation is made after deducting realized losses, costs, and other technical adjustments.
Propiy's share is the remaining profit after paying the trader's share.
Profit display in the panel is solely informational and creates no obligation for payment until final confirmation.
4-10. Profit Deposit Method:
Profit payment is made through financial methods announced on the website, including bank transfer, approved cryptocurrencies, or other common methods. Choice of payment method is at Propiy's discretion and may vary depending on geographic area, regulations, or security requirements.
Propiy is authorized, if needed, to accept withdrawal requests only through a specified route or with additional documents to ensure account ownership accuracy and prevent abuse.
5-10. Modification or Rejection of Profit Withdrawal:
Propiy has the authority to stop, modify, or reject withdrawal requests in the following cases:
• Providing invalid, incomplete, third-party-owned, or non-compatible wallet address with the announced payment network;
• Existence of abnormal trading behavior, prohibited algorithmic patterns, or unrealistic profits;
• Non-compliance of profit with real market conditions or violation of risk management rules;
• Observation of signs of coordinated activities, hidden copy trading, or hedging between accounts;
• Occurrence of ambiguity or technical issue requiring further review.
If there is ambiguity in the withdrawal request, the user can provide additional documents or explanations, and the platform will conduct the necessary review. However, after completing the review and issuing the final decision by the platform, the adopted result is final, and there will be no possibility of review again, damage claim, or financial claim.
6-10. Final Review and Platform Exclusive Authority:
All payments before deposit are subject to final control process. This process may include manual review, behavioral analysis, identity matching, and technical evaluation of trades.
Propiy has complete authority to decide on approval or non-approval of profit payment based on its internal risk management policies and specialized evaluations. Users by accepting this document specify that this final decision is binding and non-appealable.
7-10. Trader Tax Responsibilities:
Payment of any tax, duties, legal costs, or reporting requirements related to profits received from Real accounts is entirely the user's responsibility. The Propiy platform has no responsibility for calculation, deduction, deposit, or reporting of these items to domestic or international tax authorities.
The user is obligated to research tax obligations related to received profits according to their place of residence laws and, if necessary, take action to register, report, or pay them. Any claim, penalty, demand, or prosecution arising from failure to perform tax obligations will be solely the user's responsibility.
11. Refund Policy and Financial Requirements
Payment of any amount to the platform (including challenge purchase cost, subscription fee, or other services) is considered "cost of using evaluation services and trading infrastructure" and not an investment or refundable payment. Propiy's financial structure is based on providing educational services and facilitating a simulated environment, and therefore, all payments will be subject to the conditions of this clause.
1-11. Principle of Non-Refundability of Costs:
Generally, the cost paid for purchasing any challenge is considered the cost of using evaluation services and trading infrastructure and is not refundable except in cases explicitly stated in this document; including in the following cases:
• Not passing the challenge,
• Violation of trading rules,
• Not completing trading days,
• Not completing identity verification,
• Not using the account for any reason,
• Problems arising from internet, software, or user infrastructure,
• Account deactivation due to inactivity.
By registering an order, the user confirms that the challenge cost is solely the cost of access to the evaluation service and creates no right for repurchase or refund.
2-11. Exceptional Refund Conditions:
Refund is only made in conditions where:
• The order has not been issued by the platform,
• The challenge account has not been delivered to the user,
• Or a verifiable technical error is directly related to the Propiy system.
Merely expressing dissatisfaction with personal performance, slow internet, or user software problems is not a valid reason for refund. If refund is accepted, Propiy is authorized to settle the refundable amount after deducting banking, tax, or payment provider fees.
3-11. Mistaken Purchase or Duplicate Orders:
If the user mistakenly purchases more than one similar challenge, the right to request refund only exists before account activation and delivery. After account delivery, no refund will be made even for duplicate orders.
4-11. Plan Change or Account Transfer:
Converting one challenge to another, changing account size, changing plan type, or transferring paid funds between accounts is not possible. Each purchase is an independent evaluation service contract and cannot be modified or converted.
5-11. Payment Method Responsibility:
Propiy only refunds amounts through the same initial payment method, and only to the same wallet address that the user used during payment. The user is obligated to verify ownership of that address if needed.
Propiy has no responsibility for payment to third-party wallets or alternative addresses.
6-11. Refund in Case of Rule Violation:
If the user violates any of the rules of this document including trading violations, false identity, use of robots, unrealistic profit, or toxic behaviors, they not only lose the right to receive profit, but will also have no right to refund the challenge cost.
7-11. Refund in Case of Service Discontinuation:
If Propiy discontinues providing a plan, only accounts that have been purchased but not yet issued will be eligible for refund.
Active, used, or even issued but unused accounts are not eligible for refund.
8-11. Price Change Policy:
The Propiy platform has the authority to modify plan costs, pricing structure, discounts, or financial conditions related to challenge purchases at any time based on operational needs, market changes, or legal requirements. Price changes do not affect orders that were finalized before the change time and whose payment was completed, and these orders will still be processed under the financial conditions of the version that was valid at the time of purchase.
For clarification, new purchases after the date of change implementation will be subject to updated prices and financial conditions. Continued use of the platform and registration of new orders after announcement of changes means acceptance of new prices.
9-11. Finality of Financial Decisions:
All decisions regarding rejection, acceptance, or refund amount, after review by the financial and risk team, are final and binding. By accepting this document, the user confirms that they have no right to any objection, damage claim, or financial complaint regarding non-refund.
12. Technical Policies, Infrastructure Limitations, and Platform Operational Responsibility Limits
The Propiy platform provides its services based on trading infrastructure, servers, and internal analysis systems. Given the nature of internet-based technologies and online processing, there is a possibility of technical limitations and delays in service provision. This clause provides a transparent framework for managing expectations and determining mutual responsibilities between the user and the platform.
1-12. Nature of Simulation System and Price Behavior:
All accounts provided on the Propiy platform are of the simulated type, and their price data is processed through trading feeds and third-party company servers. These systems are not necessarily an exact reflection of real market behavior, and at some times, differences may be observed between displayed price, order execution speed, or market depth with the real environment. By starting a challenge, the user confirms that such differences are inherent to demo accounts and create no obligation for complete compatibility with the real market.
2-12. Delay, Requoting, and Order Execution Conditions:
In the process of sending and executing orders, factors such as user internet speed, geographical distance, server traffic, market conditions, and news releases can cause delay, price slippage, or different order execution. These are a natural part of activity on online infrastructure, and their occurrence will not be a reason for damage claim, objection to trade results, or request for review outside server data.
The final result of each order is what is recorded on the third-party company servers and is the basis for decision-making.
3-12. Special Conditions During Important News Releases:
During high-importance economic news releases, there is a possibility of sudden increase in volatility, spread widening, momentary price flow stoppage, or slow order execution. Propiy may apply restrictions such as temporary trading halt or temporary changes to symbols to maintain infrastructure security and risk management. The user accepts that these actions are part of technical risk management and requests for compensation or objection to them are not accepted.
4-12. Internet Connection Responsibility and User-Side Problems:
Issues related to internet, equipment, trading software, VPN, firewall, or device failure are completely outside Propiy's control. Any loss arising from connection interruption, sudden MetaTrader stoppage, or untimely order execution due to user-side problems creates no responsibility for the platform. Providing stable connection, appropriate tools, and reliable trading environment is the user's own responsibility.
5-12. Data Discrepancy Between Server and User Display:
At some times, data displayed on charts or order windows may differ from the moment of order execution. Differences in processing speed, price feed, and network delay can cause this discrepancy. In all cases, data recorded on third-party company servers is the only valid reference for reviewing results, profit or loss, and performance evaluation. Data on the user's device or screenshots are not the basis for decision-making.
6-12. Temporary Service Stoppage and Maintenance Operations:
To improve service quality and enhance security, the platform may perform maintenance operations at specified intervals or in emergency conditions. This process may limit access to accounts, order execution, or information display for a short period. This situation is inherently part of providing technical services, and temporary stoppages create no right for challenge extension or compensation; unless the platform officially announces this.
7-12. Data Validity and Trading Records:
All records related to trades, including trade open and close times, volume, execution price, profit and loss, and other indicators, are determined based on data recorded on the platform's dedicated server. In case of any discrepancy between user-side data and server-side data, the version recorded on the server is the legal and technical reference, and decision-making is based on it.
8-12. Prevention of Unauthorized Access and Its Consequences:
Any attempt to manipulate MetaTrader files, connect to API without authorization, change account passwords, use auxiliary software to bypass limitations, or any other action that directly or indirectly affects connection method or order sending is considered a serious violation of rules and can lead to immediate account blocking and deletion of all trading results. The user accepts that in this situation they will have no right to continue activity or claim profit.
13. Account Security, Confidentiality, and Data Protection
Propiy adopts necessary technical and organizational measures based on industry standards to protect user data, communication security, and prevent unauthorized access to accounts; however, the ultimate responsibility for maintaining confidentiality of login information, including username, password, verification codes, and any type of authentication tool, is on the user themselves. Every login and every operation performed using login information registered in the system is recognized in the user's name and from Propiy's perspective is considered an action by the user themselves or with their knowledge and permission.
The user commits not to provide their password and other security information to any third party, to change the password at reasonable intervals, and to immediately inform the Propiy support team through official channels if any suspicious use, potential intrusion, or unauthorized access is observed. Failure to inform in time will make the user responsible for any consequences arising from unauthorized account use and will deprive them of any subsequent claim right.
Propiy may use supplementary mechanisms such as two-factor authentication, IP restriction, limiting simultaneous sessions, or automatic logout after a period of inactivity to increase security level. Activation, deactivation, or changes to these mechanisms are made based on the platform's internal policies, and the user accepts these policies by continuing to use the services.
Identity data and user contact information that are registered in the registration process, identity verification, challenge purchase, or service use are used for purposes including account creation and management, internal risk and compliance reviews, performance analysis, service improvement, support communications, and fulfilling legal requirements. Additional details regarding how data is collected, processed, maintained, and shared are described in the independent "Privacy Policy" document, and the user by accepting these conditions confirms that they have also read and accepted its terms.
Propiy may record and maintain technical records including IP address, device type, operating system, browser version, login and logout times, and logs related to user activities for security, control, and service quality improvement purposes. This information can be used in violation handling processes, internal reviews, responses to competent authorities, or documentation of operational decisions.
If, despite Propiy's compliance with conventional security standards, an event outside normal control (including widespread cyber attacks, international infrastructure disruptions, or force majeure events) leads to unwanted information disclosure, Propiy commits to inform the user as much as possible and in proportion to legal requirements; however, it will have no responsibility for compensating any indirect, consequential, or moral damages arising from these events, except to the extent that mandatory applicable laws explicitly provide.
14. Intellectual Property, Permitted Use, and Copying Limitations
All intellectual property rights related to the Propiy platform, including but not limited to brand name and trademark, logo, user interface design, website page structure, educational texts, guide content, analysis algorithms, stability score structure, server settings, documentation, and any proprietary content published on the website or related systems, belong to Propiy or persons who have legally granted exploitation rights to Propiy. Registration or use of the platform creates no explicit or implicit transfer of intellectual property to the user.
The user is only permitted to use platform content within the framework of their personal needs for using Propiy services and within the scope of access provided to them. Any copying, reproduction, translation, publication, sale, assignment, rental, or commercial use of platform content or infrastructure without prior written permission from Propiy is expressly prohibited. Use of Propiy's name or trademark in any type of advertisement, website, social network, educational channel, or third-party services will only be permitted with compliance to brand guidelines and after obtaining written consent.
Any attempt to reverse engineer, decompile, extract code, technical manipulation, or bypass security and proprietary mechanisms of the system is considered a serious violation of Propiy's rights and can, in addition to account blocking, lead to legal pursuit and claim filing in competent authorities. The user accepts that if such behavior is committed, they will be responsible for compensating all direct and indirect damages to Propiy.
Content registered by the user on the platform, such as username, comments, suggestions, feedback, or other similar materials, if sent to the support team or development unit, can be used for service improvement, education, internal analysis, or development of new products. By sending this content to Propiy, the user grants Propiy non-exclusive, transferable, and royalty-free right to use it within the framework of platform activities, without creating any right for the user to claim share, royalty, or financial compensation.
If the user uses content belonging to third parties in any part of their activity, the responsibility for obtaining necessary permissions and respecting those persons' intellectual property rights is on them. Any claim, complaint, or demand that is raised against Propiy in this regard can be transferred to the user, and Propiy has the right to claim costs arising from defense, damage compensation, and related legal actions from the user.
15. Governing Law, Dispute Resolution, and Final Provisions
These terms and conditions, in terms of interpretation, execution, and legal effects, are subject to applicable laws of the Comoros Union, and all contractual relationships between the user and the Propiy platform are interpreted and applied based on these laws.
The Propiy platform may utilize third-party company infrastructure and servers to provide trading simulation services; however, use of these services creates no change in the nature of the contractual relationship, and the user's contractual party at all stages is solely the Propiy platform.
In case of any dispute, claim, or conflict regarding interpretation of this document's terms, how to execute it, or services provided, the parties first try to resolve the matter through negotiation and direct correspondence with the support unit and, if needed, internal referral to the legal and risk unit. If this process does not reach a result within a reasonable time, final handling will be done according to the jurisdiction of competent judicial or arbitration authorities in the Comoros Union; unless another authority is announced in supplementary contracts or separate documents.
Translated versions of this document that may be published for user convenience are solely for informational purposes. In case of any discrepancy between translated versions and the reference version published on the Propiy website, the reference version will be the basis for interpretation and execution, and the user has no right to rely on translation errors.
Non-application or delay in application of any rights mentioned in this document by Propiy is in no way considered a waiver of that right. Each clause of this document is interpreted independently of other clauses, and if a part of the document is determined to be void or unenforceable by a competent authority, this does not affect the validity of other clauses, and the document will remain valid and enforceable as much as possible in accordance with the original intent.
By completing the registration process, purchasing a challenge, using demo or Real accounts, and continuing to use Propiy services, the user confirms that they have read this text, understood its terms, and accepted all conditions without reservation. Continued use of the platform after publication of any new version is also considered acceptance of the amended version, even if the user has not fully read the complete text of changes.
16. Natural Disasters and Force Majeure
The Propiy platform and its infrastructure service provider company will have no responsibility for service stoppage, delay, slowness, or system inaccessibility in cases where they experience service disruption due to events outside normal control and predictability. Examples of force majeure include, but are not limited to:
• War, military conflicts, civil unrest, or international sanctions;
• Natural disasters including earthquakes, floods, storms, widespread fires, or environmental force majeure;
• Widespread internet interruption, nationwide telecommunications disruptions, governmental restrictions, or international filtering;
• Widespread cyber attacks, disruption in global data centers, failure of cloud infrastructure or third-party servers;
• Any other event that is outside the direct control of the platform and prevents normal service provision.
In case of force majeure conditions, Propiy will try to restore services in the shortest possible time and minimize disruptions. However, such events may affect the service provision process; therefore, there is no possibility of providing a guarantee for uninterrupted service continuation. Any decision-making about applying compensatory arrangements or creating facilities (including time extension or alternative solutions) will be made solely based on operational evaluation and the platform's internal policy.
17. Liability Limitations and Commercial Disclaimers
The Propiy platform acts solely as an educational, analytical, and trading simulation platform and assumes no obligation regarding users' trading results in real markets, their investment decisions, or financial consequences arising from use of platform services. All trading decisions, whether in the simulated environment or in user's independent activities in real markets, are made based on the user's own judgment and personal responsibility, and Propiy will have no responsibility for any profit, loss, opportunity loss, or any direct or indirect economic result arising from these decisions.
The user accepts that all content provided on the platform, including analyses, reports, data, examples, explanations, and any type of educational content, is solely for educational and informational purposes and in no way constitutes financial, investment, or trading advice or invitation to buy and sell assets.
Propiy provides no guarantee regarding profitability, continuation of positive results, achievement of trading goals, compatibility of user strategies with market conditions, or possibility of converting experiences gained in demo accounts to real results in live markets. Any explanation, example, statistics, performance report, or educational content provided on the website, user panel, social networks, or other communication channels is solely for informational and educational purposes and should not be considered as a suggestion, recommendation, encouragement, or guarantee for buying, selling, holding, or trading any asset or financial instrument.
The responsibility for compliance with all laws and regulations governing user activities, including but not limited to tax regulations, residency restrictions, reporting requirements, anti-money laundering and terrorist financing regulations, and any local rules related to use of online services or financial instruments, is entirely on the user themselves. Use of Propiy services in any geographic area where local laws limit, prohibit, or condition use of such services is solely the user's responsibility, and Propiy will have no responsibility for legal, administrative, or criminal consequences arising from violation of these regulations.
Platform services are provided "as is" and "as available," and Propiy has no obligation regarding uninterrupted service, freedom from errors, compatibility with all devices and software, or complete compatibility of simulated data with all price sources available in real markets. Any temporary disruption, delay, speed reduction, access limitation, or intermittent service stoppage arising from maintenance operations, infrastructure updates, technical changes, events outside normal control, or force majeure events will not by itself create a right for damage claim, challenge extension, or refund for the user; unless the platform officially announces a different decision in a specific case.
To the extent that mandatory applicable laws allow, Propiy and its affiliates, directors, employees, advisors, and contractual parties will in no circumstances be responsible for any indirect, consequential, wallet-based, moral, expected profit loss, business opportunity loss, reputation damage, or any type of loss arising from delay, inaccessibility, service disruption, data errors, or any use or inability to use the platform. The ceiling of any potential Propiy liability to the user, in case of liability determination based on applicable laws, will be at most equivalent to the sum of amounts that the user has paid to the platform for challenge purchases or services during the three months leading to the discussed event; unless mandatory laws explicitly provide otherwise.
By accepting these conditions, the user confirms that they have fully understood the nature of Propiy services as an educational and simulated platform, accepts that no fiduciary relationship, asset management, investment participation, or obligation to guarantee returns is created between them and Propiy, and any use of data, reports, analyses, and simulation results is done solely within the framework of their own personal responsibility and authority.
18. Version, Effective Date, and Document Updates
This document "Propiy Platform Terms and Conditions" is prepared, updated, and published on the platform's official website in successive versions. The version number, effective date, and last update date are available to the user on the Terms & Conditions page and are considered an integral part of this document.
Any modification, addition, deletion, or partial or complete rewriting of this document's terms is applied through publishing a new version on the website and updating related information (including effective date and version number). From the time of announcement or publication of the new version on the website, all new registrations, future challenge purchases, and subsequent uses of platform services will be subject to the new version's terms; unless explicitly announced on the website or in related notices, a transition period or special arrangements for previous contracts.
Propiy may, in special cases, maintain previous versions of this document in archived form for documentation and legal reference purposes. In case of dispute regarding which version was in effect at the time of a specific event or behavior, the version that was published and accessible on the website as the effective version on that date will be the basis for interpretation and decision-making.
The user specifies that the responsibility for following new versions and awareness of possible changes is on themselves, and continued use of the platform after publication of any new version is considered acceptance of the amended document's terms; even if the user has not fully read the new version's text, provided that this version has been publicly available to them on the website.
19. Contact Information and Official Communication Channels with Platform
For any questions, follow-ups, sending official requests, matters related to user account, or communication with the support unit, the user is obligated to use solely the following official communication channels:
Platform Official Support Email:
[email protected]
Any correspondence, request, or announcement sent through unofficial emails, social networks, messengers, or unauthorized persons is not valid from the platform's perspective and will create no obligation for Propiy.
The platform may, for greater security, request the user to resend documents or provide official confirmation through the email registered in the profile if needed. Continued use of services constitutes acceptance of this communication and security process.