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Invoice Statuses Explained

This page explains common invoice statuses you may see in PerLod and what they usually mean.

The exact wording may vary slightly depending on the billing flow, but the general meaning stays similar.

Paid means the invoice has been successfully settled.

In most cases, this means:

  • the payment was completed
  • the invoice no longer has an outstanding balance
  • the related service can continue normally if no other issue exists

If a service does not update after an invoice is marked as paid, review the service status and contact support if needed.

Unpaid​

Unpaid means the invoice exists but has not been settled yet.

This usually means:

  • payment is still required
  • the due date may still be upcoming
  • the related service may be affected later if the invoice remains unpaid

Review unpaid invoices early so you can avoid lifecycle or renewal issues.

Pending​

Pending means the invoice is still waiting for payment confirmation or final billing processing.

This may happen when:

  • a payment was recently submitted
  • payment confirmation is still being processed
  • the billing state has not fully updated yet

If an invoice remains pending longer than expected, review the visible payment record and contact support if needed.

Partially Paid​

Partially Paid means only part of the invoice total has been settled.

This usually means:

  • some amount was applied
  • an outstanding balance still remains
  • the invoice is not yet fully resolved

Review the remaining balance and due date to avoid service interruption.

Refunded​

Refunded means the related payment was returned.

This usually means:

  • the invoice was previously paid
  • the payment was later refunded fully or partially
  • the related service state may depend on the surrounding billing situation

If you see a refunded invoice and are unsure how it affects the service, review both the invoice and service status together.

Cancelled​

Cancelled means the invoice is no longer expected to be paid in its current form.

In general, this means:

  • the invoice is no longer active for payment
  • it may have been replaced, closed, or invalidated
  • it should not be treated like a normal unpaid invoice

If you are unsure why an invoice is cancelled, review the related billing context or contact support.

Unknown or unexpected status​

If an invoice status looks unclear or does not match what you expect:

  • refresh the page
  • review the invoice details again
  • confirm whether payment was completed
  • check the related service status
  • contact support if the status still seems incorrect

When contacting support, include the invoice number and the visible status.